FAQs - Returning Items
What is D-M-E’s return policy?“Returned Goods”: No goods are returnable without prior approval, prepaid transportation and an RMA (Return Materials Authorization) number. All items are subject to our inspection before credit will be allowed. Special mold bases or steel, items involving custom work, or items not shown in our catalog are considered non-returnable. A minimum service charge of 10% will be made on all returned goods. NO GOODS ARE RETURNABLE LATER THAN THIRTY DAYS AFTER RECEIPT OF MERCHANDISE.
All Terms and Conditions are stated in be beginning of any of your new box set D-M-E catalogs. Click on the following link to view them.
